At Karalika, we take great pride in crafting high-quality, custom-made jewellery that reflects your unique style and preferences. We are committed to ensuring your satisfaction with every piece you purchase from us. To provide you with peace of mind, we offer the following warranty policy:
1. Warranty Duration:
- All Karalika custom-made jewellery is covered by a warranty for a period of one (1) year from the date of delivery. This warranty is applicable to the original purchaser of the jewellery.
2. Warranty Coverage:
- Our warranty covers manufacturing defects and craftsmanship issues that may arise during the normal and intended use of the jewellery.
- Specifically, the warranty includes repair or replacement of damaged or defective components, including gemstones, settings, and metals.
3. Exclusions from Warranty Coverage:
- Please note that the following situations are not covered by our warranty:
- Damage resulting from accidents, misuse, neglect, or improper care.
- Alterations, modifications, or repairs performed by third parties not authorized by Karalika.
- Loss or theft of the jewellery.
- Normal wear and tear, including scratches, dents, or damage caused by chemicals or environmental factors.
4. How to Make a Warranty Claim:
- If you believe your Karalika jewellery is covered by our warranty due to a manufacturing defect or craftsmanship issue, please contact our customer support team at email@example.com
- Provide your order number, a detailed description of the issue, and clear photographs that illustrate the problem.
- Our team will review your claim and guide you through the necessary steps to initiate a warranty repair or replacement.
5. Resolution of Warranty Claims:
- Upon approval of your warranty claim, we will work diligently to resolve the issue in a timely manner.
- Depending on the nature of the claim, we may repair or replace the jewellery, ensuring it meets our high-quality standards.
- If the jewellery cannot be repaired or replaced, we may offer an appropriate alternative or issue a refund, at our discretion.
6. Return Shipping:
- For approved warranty claims, the customer must cover the cost of return shipping, any possible reverse duties and taxes to our facilities for evaluation and repair or replacement.
7. Customer Responsibilities:
- To maintain the validity of the warranty, customers are encouraged to follow our provided care instructions and seek professional jewellery cleaning and inspection services periodically. We cannot provide warranty for products that have been damage due to a lack of care.
- This warranty is non-transferable and is applicable only to the original purchaser of the jewellery.
9. Updates to Warranty Policy:
- Karalika reserves the right to update or modify this warranty policy at any time. Any changes will be posted on our website and will apply to future purchases.
We are committed to delivering exceptional craftsmanship and quality in every piece of jewellery we create. Our warranty policy reflects our dedication to ensuring your complete satisfaction and enjoyment of your Karalika custom-made jewellery. If you have any questions or need to make a warranty claim, please don't hesitate to contact our customer support team.